New Reviewer

Addison Collection RipOff Site

Update by user May 16, 2016

I have emails from the company showing they stated they were sending me a full refund. They lied just as the sent the defective handbag.

They sent me some money and kept some money for their troubles. I want all my money back. I signed nothing that stated they get to keep some money- moreover, the bag was a mess right out of the box and could not be worn. I called to ask for the rest of my money and was told that the bag was fine and they charge me a fee to take the bag back.

What a rip off!!! They bag was glued by a five year old with cheap glue that never dried and now it is my problem!! the Addison collection is stealing my money and selling garbage over the internet, and this is unacceptable.

the Addison collection owes me 25.00". Addison collection Address: 16950 Jog Rd, Delray Beach, FL 33446 Phone:(561) 638-****

Original review posted by user May 15, 2016
I was ripped off by an internet vendor who charged me a fee for restocking a defective handbag. It appeared that the addison collection company glued up a bag them selves and sent it to me. It was supposed to be a signed handbag and it was not signed and the glue was wet. I requested a full refund after I allowed them to replace the bag for a third time. They sent me back the very same glued up handbag. I returned the same bag again and they charged me 25.00 for all of the trouble they caused me. "I had returned a defective Mary Frances product only to have the vendor The Addison Collection deduct a fee from my refund. Initially I was mailed a christmas tree bag that was not even a Mary Frances, I complained and sent the bag back. I thought it was a mistake, but I now feel that Addition did not have the guitar bag on hand and just mailed me anything. Moreover, Addison refused to send me a good functioning Mary Frances handbag and just repackaged the very same defective bag and sent it right back to me. I would like you to rethink having your bags handled by this vendor. They use your products to attract business and then scam customers like my self. The following is a BBB report that I made about the addison collection: "the Addison collection is a rip off site with damage merchandise and bogus fees (that were not posted on my receipt or any ads on the site) - I completed my order with them online. I have never been in the store and saw the bag I wanted on the net the link brought me to the addison collection and I ordered it since Mary Frances had them listed as a dealer. I did not get the bag I ordered in the first go round - they sent me a christmas tree. I called them they arranged for a pick up and replacement. Weeks went by and the sent me the correct bag which of course was poorly constructed and the glue was lose and gummy. I called and that bag was supposed to be replaced- however, they just sent me the exact same defective bag right back to me (unchanged). I call them and returned the bag to them for the third and final time and ask for my money back. They sent me some money and kept some money for their troubles. I want all my money back. I signed nothing that stated they get to keep some money- moreover, the bag was a mess right out of the box and could not be worn. I called to ask for the rest of my money and was told that the bag was fine and they charge me a fee to take the bag back. What a rip off!!! They bag was glued by a five year old with cheap glue that never dried and now it is my problem!! the Addison collection is stealing my money and selling garbage over the internet, and this is unacceptable. the Addison collection owes me 25.00". Addison collection Address: 16950 Jog Rd, Delray Beach, FL 33446 Phone:(561) 638-****
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ID
#848471 Review #848471 is a subjective opinion of poster.
Location
Newark, New Jersey
Cons
  • Addison collection service
  • Sold defective merchandise
  • Stole money from me
Reason of review
Addison collection stole some of my money
Loss
$25
Preferred solution
Full refund

Addison Collection - Crislu Tennis Bracelet Review from Fairfield, Connecticut

Returned a Crislu tennis bracelet. Followed all directions for the return, returned in original packaging, insured the package and it is now 2 months later and still have not received my $118 refund. Post office clearly shows the return was made on April 10, Addison says they never received it. They apparently have no secure way of receiving mail, they claim that packages left can be "stolen" by other businesses. Interesting that they know this yet still have not fixed the problem. DO NOT DEAL WITH THIS COMPANY, THEY NEVER RETURN CALLS, NOR FOLLOW THROUGH ON RESOLVING ISSUES.
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ID
#497577 Review #497577 is a subjective opinion of poster.
Location
Fairfield, Connecticut
New Reviewer

Rip off site the addison collection

I ordered a brown signed pleather guitar shaped handbag, and was sent a black bag with a Christmas tree on it. After many many many e-mails and even more calls I received a damaged defective guitar bag which I promptly returned. The replacement for the guitar bag was sent to me- which happened to be the very same bag I returned. I inserted a note in the hole in the bag and received the same poorly glued bag with a gaping hole of missing glue and got both the defective bag and the note back. I don't think they even opened the box just put a new label on the box I returned and sent the very box and defective item right back to me. The owner seemed to be on the grift and was not concerned when he charged me a 25.00 restocking fee for an item never restocked and sent back to me after I returned it. He said he sold the defective bag to someone else- he must have glued it up his self before pawning it off on another customer. the guitar bag was not fit for sale and should have been returned to the manufacture.
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ID
#286204 Review #286204 is a subjective opinion of poster.
Location
Lyndhurst, New Jersey
Loss
$25

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